Making An Appointment & Cancellation Policy
Due to an ongoing problem of people changing their photo session appointment date, I have had to come up with a cancellation policy. I do ask that when clients make an appointment, they take into consideration that I usually only do one photo shoot a day, so when one appointment date gets cancel or changed that messes up my schedule for the entire day or week. Please choose the date and time very carefully, I try to make myself very flexible to accommodate everyone's agenda but please select a date that you are 100% sure you will be able to attend, aside of an emergency.
Making an appointment policy and cancellation policy is as followed.
HOW TO MAKE AN APPOINTMENT: To make an appointment, the client must send an email to the service you are requesting and dates you are available, and I will contact you within 24 hours with full information.
HOW TO CONFIRM AN APPOINTMENT: Payment information will be emailed to the client when the client is ready to make the payment, which is 50% of your session fee. The remaining balance is due the time of the service I will email you an invoice through square.com, or you can do cash I do not accept checks, no exceptions.
PAYMENT POLICY: I only accept payments via Online with square.com, stripe.com or cash; I do not take checks or any other type of payments, no exceptions.
Invoices expired after 24 hours of being emailed to a client; please make sure you are ready to complete the amount when you request a date, I can not hold any dates without you completing your invoice first, no exceptions.
WE WANT TO PREVENT FRAUD ONLINE: For the safety of the client and the business, we want to stop retail/ATM frauds. Therefore more substantial payments bigger than $500 via online the client must show proof of identification Photo ID with the same name as the bank card charged, they need to email a current license photo ID no exceptions.
RETAINER IS NONE REFUNDABLE: All retainers, are none-refundable no exceptions, please make sure you want to make an appointment with me.
RE-SCHEDULING A CAKE SMASH: Cancellation or rescheduling is not acceptable, we purchase special props and cake weeks in advance for the session, the retainer will be lost if you can not make it to the agreed date you secured, no exceptions.
RE-SCHEDULING APPOINTMENTS $60 FEE: If you need to re-schedule for whatever reason emergency or not there will be a $60 rescheduling fee no exceptions. You must notify me 48 hours before your session date. If you don’t know what date you want to re-schedule the second appointment date you have up to 7 days to get back to me with the new date. If I don't hear from you after 7 days with a new date, you automatically will lose your retainer.
FOR HOW LONG IS THE CREDIT GOOD: The client has 30 days from the rescheduling date request to have their photos taken if they don't pick a date within 30 days the retainer will be lost, no exceptions.
I will add the $60 re-scheduling fee to the remain balance.
If a client cancels more than twice, the photographer reserves the right not to make any further appointments.
IF NEED TO CANCEL YOUR APPOINTMENT: If you cancel the appointment and don't want any photo services in the future, the retainer is nonrefundable no exceptions.
PHOTO PERMITS FOR OUTDOORS SESSIONS:
Specific locations might require a city photo permit; the client is responsible for applying and purchasing the license 14 days before the session if is needed.
For outdoor sessions, if there is a parking or entrance fee the client must cover that as well. If you want a night photo session, there is a $150 extra fee for extra lighting and assistants.
MAKEUP & HAIR:
Makeup and hair not included in the photo price; we can refer you to our glam team if you need one
BAD WEATHER: Many ask, what will happen if the weather is terrible on the day of our photo shoot? First of all, it is up to the photographer, if the appointment needs to be rescheduled due to bad weather. Bad weather, consist of all-day rain, thunderstorms, or a blizzard. We live in California, and the chances of that happening are very low. When scheduling in the spring, fall or winter, it could be cloudy that is not enough reason to cancel a session or rescheduling.
My best suggestion is to dress warm and layer up. Also if you schedule something in the summer, anything less then 60 is not a reason to cancel a session. It is always best to shoot in the shade if it is too sunny, it will help keep it fresh for the really hot days!
FINAL WORK TURN AROUND TIME:
For small session's retouched images turn around time 10 to 15 days the client must select what images they want to get retouched.
Your time and my time are both precious.
REGARDING VIDEO / FILM
The video is not a service that I provide in my packages; I can gladly share a professional videographer whom I work within most of my events and sessions which offer fantastic storytelling film work.
The videographer offers different packages and prices; the information will be shared with you once photography services if confirmed.